CONSUMER QUALITY INDEX—NURSING HOME VERSION: MEASURING CONSUMER-FOCUSED QUALITY OF CARE

Measuring relatives' perspectives on the quality of palliative care: the Consumer Quality Index Palliative Care.

CONTEXT A Consumer Quality Index (CQ-index) is a questionnaire assessing the actual care experiences and how important the recipient finds certain care aspects, as well as the priorities for improving quality. A CQ-index Palliative Care (CQ-index PC) for bereaved relatives was developed to measure the quality of palliative care. OBJECTIVES This article provides insight into the development an...

Allies for Quality: Defining Consumer Perspectives on Health Care Quality

Background The California HealthCare Foundation (CHCF) established the Quality Initiative in 1998 to improve health care quality in California. Since then, the Quality Initiative has been a catalyst in stimulating consumer-driven improvement of health care quality by fostering the development and dissemination of salient and standardized quality-of-care measures; stimulating consumer and purcha...

Clients' perspective on quality of audiology care: Development of the Consumer Quality Index (CQI) 'Audiology Care' for measuring client experiences.

OBJECTIVE Clients' perspective on the quality of audiology care has not been investigated thoroughly. Research has focused primarily on satisfaction with, and limitations of hearing aids. We developed a Consumer Quality Index (CQI) questionnaire 'Audiology Care' to systematically assess client experiences with audiology care. DESIGN The CQI Audiology Care was developed in three steps: (1) pos...

Measuring and Interpreting Health Care Quality Across Culturally-Diverse Populations: A Focus on Consumer-Reported Indicators of Health Care Quality

Consumer perception of bread quality.

Bread contains a wide range of important nutritional components which provide a positive effect on human health. However, the consumption of bread is declining during the last decades. This is due to factors such as changing eating patterns and an increasing choice of substitutes like breakfast cereals and fast foods. The aim of this study is to investigate consumer's quality perception of brea...